Research Report Essay Example | Topics and Well Written Essays - 2250 words - 1

Research Report - Essay Example er, is that the Human Resource function by its very nature focuses not only on recruiting the most qualified workers to the organization but also ensuring there is a robust working environment. Lack of conducive working environment precipitates factors such as poor work moral, negative attitude to work, low or total lack of commitment to the organization. At Four Seasons, the management has taken cognizance of the fact that an organization’s most important asset is its employees. Highly qualified staffs who are well motivated would go out of their way to provide the best services to the customers. Such a quality is of profound importance in the hospitality industry where client satisfaction is the key to ensuring the hotel remains in business. An employee provides the first point of contact between a customer and the organization and as such, is the most important PR agent of the organization. Depending on how he or she is treated, a customer’s decision to make a repeat purchase is often rely much on the prior experience they had with the organization. The aspects of HR functions are not quantifiable in monetary terms, but play a big role in influencing the organization’s strategy. It is difficult estimating how much a well-motivated staff may be worth for the organization, but it is central to the firm’s profitability. According to Khan, the Human Resource department has three key roles to play in the organizations strategic advancement (Khan, 2014). These roles include one, to function as a strategic partner. This includes the provision of support for the organization’s policies, the people and implementations of regulations within the organization. Under this role, the department is usually the duty of taking care of administrative matters such as issues dealing with the individual employee payroll issues, insurance, leaves and any other benefits due to the employee. The department also provides support for the circulation of executive orders